Support Center
Have questions about Tennie? Our Tennis Buddy support team is here to help! The app is coming soon to App Store and Google Play.
🚀 Quick Help
Getting Started
Download Tennie, create your account, and record your first tennis stroke for instant AI feedback.
Recording Tips
Hold your phone steady, ensure good lighting, and capture your full swing for the best analysis.
Understanding Scores
Your technique score reflects form, timing, and consistency. Higher scores mean better technique!
Achievements
Earn badges by practicing regularly, improving scores, and reaching milestones in your tennis journey.
❓ Frequently Asked Questions
How accurate is the AI analysis?
Our AI is trained on tennis technique data to provide helpful coaching insights. However, it's designed to supplement, not replace, professional coaching.
What tennis strokes can Tennie analyze?
Currently, Tennie analyzes forehands, backhands, and serves. We're working on adding volleys and other advanced strokes.
Do I need an internet connection?
Yes, Tennie requires an internet connection to upload videos and receive AI analysis. The analysis happens in the cloud for the most accurate results.
How long does analysis take?
Analysis typically takes 1-3 minutes depending on video complexity and server load. We'll notify you when your results are ready.
What's included in the premium subscription?
Premium includes unlimited analyses, advanced metrics, detailed progress tracking, and no ads. Free users get 20 analyses per month.
🔧 Troubleshooting
Video Upload Issues
- Check your internet connection - Ensure you have a stable connection
- Video size - Keep videos under 100MB for faster uploads
- Video format - Use MP4 format for best compatibility
- Storage space - Ensure your device has enough storage
Analysis Not Working
- Clear video - Ensure the player is clearly visible throughout the swing
- Good lighting - Record in well-lit conditions
- Stable camera - Keep your phone steady during recording
- Full swing - Capture the complete stroke from start to finish
App Performance
- Update the app - Make sure you have the latest version
- Restart the app - Close and reopen Tennie
- Restart your device - A simple restart can fix many issues
- Free up storage - Ensure your device has adequate free space
📧 Contact Our Support Team
Can't find the answer you're looking for? Our friendly Tennis Buddy support team is here to help! We typically respond within 24 hours.
When contacting support, please include:
• Your device type and operating system version
• Tennie app version
• Description of the issue
• Steps you've already tried
📱 System Requirements
iOS Requirements
iOS 16.0 or later
iPhone 8 or newer
iPad (6th generation) or newer
Android Requirements
Android 8.0 (API level 26) or later
2GB RAM minimum
Camera with video recording
Network Requirements
Stable internet connection
Wi-Fi recommended for uploads
Mobile data supported
💡 Feature Requests & Feedback
We love hearing from our tennis community! Your feedback helps us improve Tennie and add features that matter most to tennis players.
🗳️ Popular Requests
Volley analysis, slow-motion playback, comparison with pro players, and social features are currently in development based on your feedback!
🎯 How to Submit Ideas
Email us at tennie@agenticpanda.nl with your ideas. We read every suggestion and prioritize based on community interest.